Tripbit Ltd Privacy Policy
Our contact details
Name: Tripbit Ltd (PTY)
Address:
South Africa Address: 90 Rivonia Rd. Sandton Gauteng, South Africa
Norway Address: Nannestadgata 4, 2000 Lillestrom, Norway
Phone Number: +47 455 03 059
E-mail: mytripbit@tofaraa.com
This privacy policy will explain how our organization uses the personal data we collect from you when you use our website, or product. By using our website or product, you expressly consent to our use and disclosure of your personal information as stated in this policy. This policy is a part of and incorporated with the Terms and Conditions.
The type of personal information we collect
We currently collect and process the following information about you:
- Name (first name and last name)
- Phone number (contact details)
- Residential Address, Lodging address
- Arrival time/date at the lodging place,
- Payment/Financial information such as debit card/credit card number, billing address, etc. via PayPal
We do not collect any special category personal information about you such as your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, health data, sex life, and sexual orientation.
You shall provide us personal information which is accurate and true and inform us of any changes.
How we get the personal information
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- When you place an order on the website
- When you reach out to us for any questions or support through chat, phone, or email
- Payment information is collected when you make a payment for the product ordered
- If you contact or communicate with us for providing feedback
We also receive information indirectly, from the following sources in the following scenarios:
- Cookies- Cookies are very small text files that are stored on your system when you visit our website. For more information on cookies, you are suggested to read “What Are Cookies”. If the cookies are not strictly necessary for the provision of our website, we will ask you to consent to our use of cookies when you first visit our website. Cookies will not usually contain any personal information, however, personal information about you that we process may be connected to the information obtained and processed from cookies. You may choose to reject all or some of the cookies wherein you may not be able to access all of the features on the website. The option to manage the cookies will be available in your browser.
- Strictly Necessary cookies- We use these cookies to perform basic functions such as remembering items placed in a virtual shopping cart, access features of the website, or e-billing. You may disable these cookies by changing your browser settings, but this may affect how our website functions.
- Personalization/Customisation cookies- We use these cookies to store information about your preferences including language preferences, your location to personalize the website for you.
- Google Analytics. This is a web analytics service provided by Google, Inc. (“Google”). Google Analytics collects information about your visit to the website, what pages you visit, how often you visit, IP address, web browser, and location. For more information on Google’s ability to use and share information collected about you, please read the Google Terms of Use and Google Privacy Policy at https://policies.google.com/privacy?hl=en-US as amended from time to time. The information generated by this cookie will be transmitted to and stored by Google on servers in the United States.
- Google Adsense. Third-party vendors, including Google, use cookies to serve ads based on a user’s prior visits to our website. Google’s use of advertising cookies enables it and its partners to serve ads to users based on their visit to our sites. Users may opt-out of personalized advertising by visiting Ads Settings.
- Facebook Advertisements- We use the services of Facebook Inc. (“Facebook”) to deliver our advertisements that may be relevant to you. You can control how Facebook uses data to show you ads by using your ad preference settings in Facebook. Further information about how Facebook uses personal information can be found at https://www.facebook.com/about/privacy/.
- The cookies will collect information regarding:
- Your website preferences
- Your language preferences
- Website pages that you visited or accessed
- Information on your interaction with the website such as click patterns, website navigation paths, transactions performed
- Information about the timing, frequency, and pattern of website use
- Type of browser used
- Domain name
- Operating system
- IP address
- Unique device identifier and device type
- Your usage
- Your location, time zone
Information collected from third parties
We may receive information from the lodging houses/vacation resorts in which you have booked your stay/vacation or event. This information can include your date of receipt and date of submission of return of product.
We use the information to:
- Provide, operate, maintain and improve our website
- Process your product orders
- Communicate with you including calling you or sending you email/chatting with you for any support/service, troubleshooting, responding to your questions
- To provide an optimized service (your information helps us to more effectively respond to your customer service requests and support needs)
- Bill you for the product purchased
- Verifying your identity
- Statistics and record-keeping, accounting, billing, collection of proceeds
- Understand and analyze how you use our website
- Communicate with you, either directly or through one of our partners, including for updates, notifications, and any marketing or promotional purposes
- Information collected through cookies will be used to optimize your online experience on the website, making the web pages user-friendly, customization of the web page based on your preferences, marketing purposes, tracking your visit to our website, record the discussion thread during a live chat with our support staff, and serving you with an advertisement for our products or services when you visit some other website.
- Contact you for market research purposes
- Avoid, identify, investigate any fraud or malicious activity
- Comply with legal requirements
We may share this information with:
- Our service providers and advisors
- Governmental authorities
- Our affiliates, partners
- Third parties related to any transaction related to our business operations
We may share information in connection with the performance of any contractual obligations or where the disclosure is mandated by law or if we believe that disclosure of the information is necessary and suitable to prevent any risk or injury. For example, we may disclose personal information to third parties for business purposes such as third-party service providers that provide services to us, such as payment processing, customer service, implementation services, analysis, and other related services. We may also share your information in connection with a corporate transaction, such as corporate restructuring, sale of a business, merger, or asset sale.
Data Transfers
Any of the above entities may be located in countries outside of EEA. We may transfer your personal information to countries that may not provide corresponding levels of data security as your home country. Before sharing personal information outside EEA, we will take necessary steps to ensure that your personal information will be given adequate protection as required by applicable data privacy laws by putting in place appropriate international data transfer mechanisms. When you purchase our product, we act as the controller of your personal information.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You can remove your consent at any time. You can do this by contacting us at the contact details stated herein. However, if withdraw your consent, you may be unable to use our website. For example, when you use cookies other than strictly necessary cookies, we will ask for your consent.
(b) We have a contractual obligation. This includes performing any obligations under any contract that we enter with you such as processing your orders, enabling refunds.
(c) We have a legal obligation. This includes processing your information to comply with any legal obligation such as to give information including your personal information to any regulatory authorities on their request or to prevent any fraud.
(d) We have a legitimate interest. This includes processing information when there is a legitimate interest such as to protect or assert rights of any party including protecting your interests where we find it necessary to do so or keep records for proper management of our business or any market research. For example, information collected through the use of cookies will be used to improve our website or to prevent any security threats.
How we store your personal information
Your information is securely stored in Norway. We only store order slip information that will contain your personal information such as name, address, phone, email, and product purchased details, pricing details (but not your billing/financial information such as bank and card details).
We will retain your personal information only for as long as is necessary. We will retain your personal information as long as we have a continuing relationship with you such as you are availing products from us. We will retain the data to comply with any of our legal or contractual obligations. On the expiry of any foregoing stated periods, as applicable, we will either delete or de-identify your personal information.
We shall take reasonable measures to prevent unauthorized use, access, misuse, loss, destruction, or alteration of your personal information under our control by putting in place necessary administrative, technical, security, and physical measures. The website utilizes Secure Sockets Layer (SSL) to ensure the secure transmission of your personal information.
Children’s Information
We do not sell any products to children. We do not knowingly collect any personal information from children under the age of 18. If you think that your child has provided personal information on our website, you are suggested to contact us promptly and we will do our reasonable efforts to promptly remove such information from our accounts.
Opt-Out
When you access our website, you opt-in to receive emails from us including any marketing and promotional emails. You may discontinue receiving such communications from us for any reason by clicking on the “unsubscribe” link in your email communications.
Third-Party Websites
Our organization’s website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Your data protection rights
As per the applicable data protection law, you have rights including:
- Your right of access – You have the right to ask us for copies of your personal information.
- Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
- Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
- Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
- Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organization, or you, in certain circumstances.
- Your right to withdraw your consent.
If you make a request, we have one month to respond to you. Please contact us at the contact details stated herein if you wish to make a request. We may verify your identity before fulfilling any of your requests. We may charge any fee if permitted by law.
Contact Us
Please contact us at the below details if you wish to make a request.
Name: Tripbit Ltd.
Address:
1) 90 Rivonia Rd. Sandton Gauteng, South Africa
2) Nannestadgata 4, 2000 Lillestrom, Norway
Phone Number: +47 455 03 059
E-mail: mytripbit@tofaraa.com
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at the details above specified. If you are not happy with our resolution of your complaint, you have the right to raise a complaint with the supervisory authority where you live, where your work, or where the infringement took place. You can also complain to the South Africa Data Protection Authority at https://www.justice.gov.za/inforeg/ or Norway Data Protection Authority at https://www.datatilsynet.no/en/about-us/.
Changes
We may modify this policy from time to time and the changes will be posted on this page. You are requested to frequently check the website for any changes to this policy. If there are any material changes, we will notify you by email or as otherwise required by applicable law.
April 2021